V Slots Privacy Policy – How We Protect Your Personal Data

1Introduction

V Slots values the trust that Filipino players place in us when they share their personal information. We understand that privacy is a genuine concern – particularly when it comes to financial transactions and identity verification, which are a necessary part of operating a licensed online gaming platform responsibly.

This Privacy Policy explains in plain language exactly what personal information V Slots collects, why we collect it, how long we keep it, who we may share it with, and what rights you have as a data subject under Philippine law. We have written this policy to be as clear and straightforward as possible, because you deserve to understand exactly what happens with your data when you use V Slots.

V Slots operates in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. We are committed to collecting only the minimum data necessary for the purposes stated in this policy and to handling that data with appropriate care and security at all times.

2Personal Data We Collect

V Slots collects personal information in several categories depending on your interaction with the platform. Below is a complete list of the types of personal data we process:

2.1 Account Registration Data

• Full legal name as it appears on your government-issued ID
• Date of birth
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred language and currency settings

2.2 Identity Verification (KYC) Data

• Government-issued photo ID (PhilSys National ID, passport, driver's licence, UMID, SSS ID, or PRC ID)
• Proof of residential address (utility bill, bank statement, or equivalent document)
• Selfie or live photo where required for identity matching
• Proof of payment method ownership where required

2.3 Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment channels used
• GCash, Maya, or bank account reference numbers (partial or masked)
• Transaction history and account balance records
• Bonus and promotional activity records

2.4 Gaming Activity Data

• Games played, bet amounts, wins and losses per session
• Session duration and frequency of platform use
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion records)

2.5 Technical and Device Data

• IP address and approximate geolocation at time of login
• Device type, operating system, and browser or app version
• Cookies and similar tracking technologies (see Section 8)
• Login timestamps and session activity logs

2.6 Communication Data

• Customer support enquiries and correspondence
• Survey or feedback responses where voluntarily provided
• Email and push notification interaction records

3How We Collect Your Data

V Slots collects personal information through the following channels:

• Directly from you – when you register an account, submit KYC documents, make deposits or withdrawals, contact support, or respond to promotional communications
• Automatically through your use of the platform – device data, IP address, session data, and gameplay data are collected automatically when you access V Slots on any device
• Through cookies and similar technologies – as described in Section 8 of this policy
• From third-party verification partners – identity verification providers may share results of document checks with V Slots as part of the KYC process
• From payment processors – transaction status and reference data is shared with V Slots by GCash, Maya, BDO, BPI, UnionBank, and other payment partners to confirm successful deposits and process withdrawals

4Why We Use Your Personal Data

V Slots uses your personal data only for the purposes described below. We do not use your data for any purpose incompatible with these stated reasons without seeking your explicit consent.

5Legal Basis for Processing

V Slots processes your personal data under one or more of the following lawful bases as recognised under the Philippine Data Privacy Act of 2012:

• Performance of a contract – processing necessary to create and manage your V Slots account, process transactions, and provide the gaming services you have signed up for
• Legal obligation – processing required to comply with Philippine law including Anti-Money Laundering Act (AMLA) requirements, gaming regulatory obligations, tax reporting requirements, and data breach notification duties
• Legitimate interests – processing for fraud detection, platform security, responsible gaming monitoring, and improving our services where these interests are not overridden by your privacy rights
• Consent – processing for direct marketing communications, where you have explicitly opted in and where you retain the right to withdraw consent at any time

6Data Sharing and Disclosure

V Slots does not sell, rent, or trade your personal information. We share your data only in the specific circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Service Providers

V Slots works with third-party service providers who assist in operating our platform. These include: identity verification providers, payment processors (GCash, Maya, BDO, BPI, UnionBank, and others), cloud hosting infrastructure providers, cybersecurity monitoring services, and customer support software providers. All service providers are contractually bound to handle your data only for the purpose for which it was shared and to maintain appropriate security standards.

6.2 Game Providers

V Slots' game content is delivered by third-party game providers including JILI Gaming, Pragmatic Play, PG Soft, and others. These providers receive limited technical session data necessary to deliver game content and record game outcomes. They do not receive your full personal profile or payment details.

6.3 Legal and Regulatory Disclosure

V Slots may disclose your personal information to Philippine government agencies, regulators, or law enforcement authorities when required to do so by law, by court order, or by a lawful request from a regulatory body with jurisdiction over our operations. We will only disclose what is specifically required and will notify you where legally permitted to do so.

6.4 Anti-Money Laundering Reporting

As a regulated gaming operator, V Slots is required to monitor transactions for suspicious activity and to file Suspicious Transaction Reports (STRs) with the Anti-Money Laundering Council (AMLC) where applicable. This is a legal obligation that V Slots must fulfil regardless of your consent.

7Data Retention

V Slots retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. The following retention guidelines apply:

• Account data: Retained for the duration of your active membership with V Slots plus a minimum of five (5) years following account closure, as required by AMLA and gaming regulatory record-keeping obligations
• KYC documents: Retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction
• Customer support communications: Retained for three (3) years from the date of the final communication in each support thread
• Marketing preferences and consent records: Retained for three (3) years from the date of consent or opt-out, whichever is later
• Technical and session logs: Retained for twelve (12) months in active form, then archived or deleted

After the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

8Cookies and Tracking Technologies

V Slots uses cookies and similar technologies to ensure the platform functions correctly, to keep you logged in between sessions, to remember your preferences, and to understand how members use the platform so we can improve it. Below is an explanation of the types of cookies V Slots uses:

8.1 Essential Cookies

These cookies are strictly necessary for the V Slots platform to operate. They enable core functions like session management, login state, security verification, and basic platform navigation. Without these cookies, V Slots cannot function. They cannot be disabled.

8.2 Functional Cookies

Functional cookies remember your preferences and settings on V Slots – for example, your preferred language, game display settings, and responsible gaming limit configurations. Disabling these cookies will not prevent you from using V Slots but may require you to re-enter your preferences on each visit.

8.3 Analytics Cookies

V Slots uses anonymised analytics data to understand how members navigate the platform, which features are most used, and where technical issues occur. This data is aggregated and cannot be used to identify you as an individual. It is used solely to improve V Slots' platform and user experience.

8.4 Managing Cookies

You can control non-essential cookies through your browser settings. Please note that restricting cookies may affect the functionality of V Slots on your device. Instructions for managing cookies are available in the help documentation for your browser or mobile operating system.

9How We Protect Your Data

V Slots takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. These measures include:

• TLS encryption: All data transmitted between your device and V Slots servers is encrypted using industry-standard Transport Layer Security (TLS) protocols
• Encrypted data storage: Sensitive personal information and financial data are stored in encrypted form at rest
• Access controls: Access to personal data is restricted to V Slots personnel who need it to perform their job functions, and all such access is logged and monitored
• Two-factor authentication: V Slots offers and encourages the use of two-factor authentication for account login to add an additional layer of security
• Regular security reviews: V Slots conducts regular security assessments of its platform and data handling practices
• Third-party security audits: Game providers and payment partners used by V Slots are required to maintain their own security certifications appropriate to their role

While V Slots implements robust security measures, no online platform can guarantee absolute security against all threats. In the event of a personal data breach that poses a risk to your rights and freedoms, V Slots will notify you and the National Privacy Commission (NPC) as required by the Data Privacy Act.

10Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding the personal information V Slots holds about you. To exercise any of these rights, please contact our Data Protection Officer at support@vslots.app. V Slots will respond to all legitimate requests within thirty (30) days.